Potential sources of interference include: –īy a process of elimination, you should be able to identify if there is a culprit. If the problem is resolved, then you may have to reposition your router or the problem could be caused by interference. Try moving the router to a position where there is a direct line of sight between the two devices. If the thermostat connection strength is low and your ping is high, then it could be that there is a source of interference between the router and the thermostat, or the router is at the edge of the thermostat’s Wi-Fi range. If you see a message that reads – Client Not Connected, then there is something stopping the thermostat from connecting. The signal strength is measured on a scale of 1 to 100 and anything below 50 is going to result in a poor connection.įor ping, you are looking for a number lower than 1500ms. What the signal strength signifies is obvious and the ping is the time it takes for a signal go from the Nest to the Wi-Fi router, and back again to the Nest.

Check two parameters: the signal strength and the ping.

Fix 4: Network Signal and StatusĬhecking the network status on the router is the next step, this will identify if the thermostat has a strong enough signal to communicate with the network.

Depending on your device, go to the app store and check to see if there is a more recent version of the app available. Perhaps the thermostat has had a recent update and the app requires updating.įrom your phone or tablet go to the Apple or Google Play Store. Sometimes the Nest app can be the problem. If this doesn’t resolve your issue then go to the next step. Only use this method if you can’t access the menu as it can result in data loss!.You should now see a message saying the thermostat is restarting. Once the screen goes blank, release the button.Press and hold the Thermostat display (essentially the button) for 10-seconds until the screen goes blank.If for some reason you can’t access the menu, try these steps: From here, select Restart and the Nest will reboot.Once in the settings menu, choose the Reset option.Enter the menu by pressing the Nest to bring up the menu.Restarting the Nest can be done in the Thermostat Settings options itself. If none of the above works, then it is possible that your router will need replacing. Every device will more than likely need to be re-connected to the router again unless you use the same wireless network name and password. This will involve knowing things like your internet login details.

Reset the router back to factory default settings and reconfigure Wi-Fi.Using an ethernet cable connected to the router, log into the router configuration page and make sure Wi-Fi is enabled.Check there isn’t a Wi-Fi switch on the router that’s been turned off.If you have recently moved the router then it could be that its new position is affecting the Wi-Fi.If it doesn’t then you will have to try some other troubleshooting steps, things you can try to include: – If this is the case then very often simply re-booting the router may well solve the problem. If they aren’t then the problem lies with the router and not the Nest. Check other Wi-Fi devices to ensure that they are connected to your router through Wi-Fi. The first thing to establish is where the problem lies. ecobee vs Nest Thermostats Fix 1: Check The Wi-Fi Router For Issues.1.6) Fix 6: Check The Thermostat Battery For Issues Nest Thermostat is Offline – Reasons and Fixesīefore you work through the steps, it’s worth looking to see if your router has compatibility issues with the thermostat. Nest has a list of many older routers that are known to have potential conflicts.

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